The Company

NorthMark Compute & Cloud (NMC²) is backed by dedicated leadership and investment, with a clear mission as it operates at the bleeding edge of technology. Its goal is to scale and enhance the high-performance computing (HPC) and cloud infrastructure that supports its clients' research, production, and delivery, enabling breakthroughs that shape the industries of tomorrow. Its engineers build critical infrastructure to eliminate friction in scientific research, simulations, analysis, and decision-making, accelerating discovery and driving faster innovation.

The Position

The Director of Physical Security Operations will serve as the authority responsible for overseeing site-level, physical security operations, in a High-Performance Compute Center (“HPCC”) environment. This role performs command and control of the Physical Security Services provider, ensuring delivery of comprehensive, security services that protect the HPCC facility, its occupants, assets, and information.

The Director of Physical Security Operations will oversee an integrated guard force, cross-trained in both security and logistics, including shipping and receiving, package screening, material handling, and chain-of-custody compliance in alignment with the Owner’s Standards.

The Director of Physical Security Operations will ensure uninterrupted 24/7/365 coverage at all designated posts, and will perform access control enforcement, surveillance monitoring, incident response, foot and mobile patrols, and logistics support. This position requires disciplined leadership, deep knowledge of physical security and logistics operations, and the ability to manage a high-performance guard force that projects professionalism and inspires confidence. 

Responsibilities:

• Provide command and control of the Physical Security Services provider.
• Ensure uninterrupted 24/7/365 coverage across all post requirements.
• Enforce staffing levels, post orders, and adherence to SOPs and EOPs.
• Drive guard force training conformance, requalification, and cross-training to maximize efficiency.
• Oversee administration of employee, visitor, vendor, and supplier access.
• Ensure compliance with badge systems, visitor management, and vehicle screening protocols.
• Conduct quarterly reviews of post orders, access logs, and security procedures.
• Enforce site rules, including PPE conformance, uniform standards, and strict separation of construction vs. operations.
• Direct alarm monitoring, CCTV surveillance, and intrusion detection system response.
• Lead incident response protocols for perimeter breaches, emergencies, and workplace violence.
• Conduct post-incident reviews, root cause analysis, and lessons-learned briefings.
• Coordinate with Owner’s teams on joint drills, safety exercises, and emergency preparedness.

• Manage secure screening, handling, and documentation of all inbound/outbound materials.
• Ensure chain-of-custody standards are maintained at all times.
• Oversee package logging, screening equipment use, and compliance reporting.
• Leverage a cross-trained guard force to perform both security and logistics functions (package screening, material handling, dock support) to ensure efficiency and uninterrupted shipping/receiving operations.

• Monitor provider performance against KPIs and SLAs (access accuracy, response times, package processing, professionalism, etc.).
• Deliver monthly KPI reports, quarterly reviews, and annual requalification programs.
• Ensure compliance with local/state regulations and site-specific standards.
• Coordinate regular audits of systems, logs, and guard performance.

• Build a partnership culture between the security provider and the Owner’s management team.
• Ensure guard force projects professionalism, safety, and mission-critical focus at all times.
• Support staff recognition and career progression programs to reduce turnover.
• Participate in site-wide communications, safety meetings, and cross-functional briefings. 

Requirements:

• Bachelor’s degree in Criminal Justice, Security Management, Business Administration, related Military discipline, or equivalent combination of education and substantial relevant experience.
• 10+ years of progressive leadership in physical security operations, preferably in mission-critical environments (data centers, logistics hubs, corporate campuses, Military, etc.).
• Proven experience managing contracted security providers, including KPI/SLA oversight.
• Strong knowledge of access control, CCTV, alarms, intrusion detection, and visitor/vendor management systems.
• Experience managing shipping/receiving security, including package screening and chain-of-custody protocols.
• Professional certifications (CPP, PSP, or equivalent) preferred.
• Ability to pass criminal background, employment, and credit checks, as well as fitness-for-duty requirements.