The Company

NorthMark Compute & Cloud (NMC²) is backed by dedicated leadership and investment, with a clear mission as it operates at the bleeding edge of technology. Its goal is to scale and enhance the high-performance computing (HPC) and cloud infrastructure that supports its clients' research, production, and delivery, enabling breakthroughs that shape the industries of tomorrow. Its engineers build critical infrastructure to eliminate friction in scientific research, simulations, analysis, and decision-making, accelerating discovery and driving faster innovation.

The Position

The Facility Support Manager is responsible for operational execution governance, workforce leadership, and maintenance planning integration for the MOC-1 High-Performance Compute Center (HPCC). Reporting to the Director of MOC-1 Operations, this role leads 24x7 Shift Operations and Maintenance Planning functions, ensuring disciplined execution, structured workflows, and coordinated site performance across all technical disciplines.

Operating as a peer to the Electrical, Mechanical, Power Generation, and Controls Operations Managers, this role ensures alignment between engineering-defined technical standards and day-to-day operational execution. The Facility Support Manager drives uptime protection through structured governance, workforce readiness, risk coordination, and performance accountability.

Responsibilities:

• Lead and develop Shift Operations Leads and Maintenance Planners to ensure consistent, disciplined execution across all shifts.
• Oversee 24x7 operational performance, including OCC execution, service coordination, and site-level readiness.
• Integrate maintenance planning workflows with technical priorities defined by Electrical, Mechanical, Power Generation, and Controls leadership.
• Ensure maintenance scheduling, work authorization, and CMMS processes align with uptime and risk management objectives.
• Coordinate cross-disciplinary activities to prevent work conflicts, minimize operational risk, and protect live mission-critical systems.
• Establish and maintain structured operational governance frameworks, reporting cadences, and performance standards.
• Monitor and analyze KPIs related to uptime, maintenance compliance, alarm response, safety performance, and execution discipline.
• Ensure effective incident documentation, escalation, and follow-through in partnership with technical domain leaders.
• Provide senior-level operational coordination during significant site events, ensuring clear roles, communication, and command structure.
• Oversee third-party service providers supporting operations, logistics, and site services to ensure procedural compliance and SLA adherence.
• Drive workforce planning, training validation, qualification tracking, and shift readiness programs.
• Enforce adherence to SOPs, MOPs, EOPs, permits, CMMS workflows, and formal change management processes.
• Ensure EH&S compliance, LOTO coordination, and safe execution practices across all operational functions.
• Support budget oversight for operational services, contractor support, and workforce planning.
• Champion a culture of accountability, cross-team collaboration, and safety-first operational discipline.

Requirements:

• 10+ years of experience in mission-critical facility operations, data centers, utilities, power generation, or similar high-reliability environments.
• 5+ years of leadership experience overseeing 24x7 operations teams.
• Demonstrated experience managing maintenance planning functions and CMMS-driven workflow governance.
• Strong working knowledge of mechanical, electrical, controls, and power infrastructure systems in mission-critical environments.
• Experience implementing operational governance structures, KPI frameworks, and structured incident management processes.
• Proven ability to coordinate multidisciplinary teams in high-pressure environments.
• Strong communication and leadership presence, with ability to operate effectively alongside technical domain managers.
• Commitment to servant leadership, safety culture, and operational excellence.